1. SCOPE
Notwithstanding opposite explicit written agreements between HOMILY and guests, the present Terms and Conditions (effective as of April 2024) shall supersede any contrary general terms and conditions that guest or tour operator has set. HOMILY reserves the right to add to, alter or amend the present Terms and conditions as and when it deems necessary. Any amendments or revised terms are binding on guests without any additional notification, since they are posted on this webpage.
2. DEFINITIONS
In these Terms and Conditions unless the context otherwise requires, the following expressions shall have the following meanings:
“Residences”: accommodation units of any kind such as rooms, suites, homes, villas etc. that are being offered by HOMILY for overnight stay.
“Guest”: Any person (at least 18 years old, so that he can legally enter into a contract as required by applicable law) that has checked in residences and is staying overnight. Wherever hereunder the term “Guest” is used generally, it is considered that it refers to both the Guest and any Accompanying Person.
“Check-in”: the process of receiving access to the residences, either by card, key, digital code, or any other means.
“Check-out”: the process of leaving the residences and giving back the accommodation unit access (card, key, digital code, etc).
“Direct Reservation”: A booking made via HOMILY channels (website, email, phone, etc).
“Platforms”: Third-party owned Web sites that provide travel services.
“Force Majeure”: Any event beyond the control of the parties of an unpredictable and insurmountable nature that prevents either the Guest or HOMILY from fulfilling all or part of their mutual obligations. Cases of force majeure are considered to be those that would usually be recognized by the jurisprudence of the Greek courts.
“Grievance”: any event or situation that is encountered by the Guest that hinders the enjoyment of their stay in any way.
3. REGISTRATION
These Terms and Conditions apply to the guest whose name, surname, e-mail address, phone number, address and country appear in the direct reservation or reservation through platforms and their accompanying person(s) for whom the guest is considered that is acting as their
representative. By clicking on the reservation button, the guest declares that accepts the Terms and Conditions as well as the policies of HOMILY. The guest’s name and surname must be typed as is on the national identifications documents, for EU nationals and as is on a valid passport, for non-EU nationals.
Payment policy
Bookings/ reservations are only undertaken by providing a credit/debit card details, valid until the departure date. Before the guest confirms a reservation, the total price for the requested residence for the total number of nights is provided by HOMILY’s website. HOMILY accepts only credit card guaranteed reservations, prepayed in full. All payments, served through Stripe Terminal, are safe and secure, SSL end-to-end encrypted. Mastercard, Visa and AMEX cards are accepted. After the payment, a confirmation of reservation is issued by HOMILY’s website.
Cancellation policy
Reservations are fully refundable if cancelled until 25 days before check-in and 50% refundable if cancelled until 15 days before check-in. HOMILY shall return the sum to the guest, within 15 days from the cancellation notice.
4. STAY PROVISIONS
Sub-contracting or sub-letting of the residences, is strictly prohibited.
Arrival & Departure
Rooms are available from 3 p.m.
Rooms must be vacated by 11:00 a.m. on the day of the departure.
Loud behavior
Guests should enjoy themselves but also be respectful of other guests and not be unnecessarily loud during their stay. Voice volume of guests and electronic devices (e.g. music devices, TV, laptops) shall be kept to a minimum so as not to disturb other people. The present obligation includes both the residence and the surroundings, such as balconies, gardens, pools, etc.
Guests and personal items Safety
Guests ought to take all reasonable precautions for their own safety when they are in their rooms/houses or circulating inside the HOMILY premises. Indicatively and not restrictively, guests should be mindful of wet/slippery floor signs, glass doors or tables, vehicle circulation in the road network, slippery floor near the pools, stairs, etc. HOMILY bears no liability for accidents caused by mere carelessness of the guests.
HOMILY assumes no liability for safekeeping of the guest’s personal items, unless it is explicitly agreed upon in writing. HOMILY is in no way liable for the loss of or damage to guest’s personal items that is not directly caused by HOMILY or its personnel’s acts or omissions.
Swimming Pool
Residences with private or shared pool are under no lifeguard’s supervision. Use of the pool is only allowed to persons who are competent to swim or healthy to do so. Guests booking a residence with pool, will be considered by HOMILY to have declared their competency to do so. Persons under 18 should always be under the visual supervision of an adult. Use of the swimming pools is not allowed while under the influence of drugs, alcohol or medications that inhibits physical ability. Guests are required to be extremely careful when walking around the pools, especially when the floor is wet.
Guests not following the above-mentioned rules in any way regarding the use of swimming pools are waiving their rights to claim any sort of damages by HOMILY.
Meals
The residences do not offer breakfast or other meals. Private dining experience is available upon request.
Safety Box
HOMILY does not assume any liability for missing items stored in the Safety Box.
Smoking
Smoking residences are not available. Smoking is only restricted to outdoor places. Guests not complying with the smoke-free law, will be committing an offence against the law and maybe reported to the competent authorities.
Pets
Pets are not allowed to accompany guests in the residences.
Disabilities – Diseases
Accommodation units do not meet special requirements for disabled persons. Guests with disabilities or medical conditions that require special considerations ought to make such considerations known to HOMILY at least at the date of the booking. HOMILY will make effort to meet the needs arisen but cannot guarantee all requests be met.
If it is medically ascertained that a guest has an infectious disease, HOMILY retains the right to request their departure within 24 hours. If such a request is made by HOMILY, the guest has the right to request the refund (if it has been already paid) for the remainder of the days.
Internet Service
Internet service for use by guests is provided as is by an internet service provider, therefore guests are not guaranteed speed of internet access nor the continued use of internet access. The use of the internet service is not in any way designed for the conduct of business, and its scope is for personal use only. HOMILY may restrict use of the internet service if it is found that guests are abusing the service. Abuse may include indicatively and not restrictively the downloading of single files over 1 GB per/8 hours, attempting to hack network infrastructure
of HOMILY and/or attempting to access other guests private devices through the HOMILY network.
Parking
Not all residences offer parking space. Though the guest may be offered a garage or a car park, this shall not form a contract for its safe keeping, even if a parking fee is paid. HOMILY bears no liability for any damages caused by other guests’ willful or negligent behavior when driving inside the parking lot.
5. CONTRACTED SERVICES
Several services are being provided to guests by third-parties indicated by HOMILY but not directly by HOMILY (herein after “External Contractor”). Such services may indicatively but not restrictively include massage, yoga, private dining, boat trips, etc. For those services, guests pay HOMILY which will in turn pay the External Contractor. HOMILY is acting only as authorized by the External Contractor for collecting the fees for the relevant service. Guests using contracted services are waiving all responsibility of HOMILY from any damages arising out of their use.
Indoor and Outdoor Activities and Trips
HOMILY, through external contractors, offers a variety of activities, inside or outside its premises, such as massage, yoga, boat trips, etc . Guests participating in activities and trips declare that they are healthy and do not suffer from any allergy, illness or injury that may be aggravated by their participation in such activities. Guests who suffer from allergies, injuries or illnesses that prevent them from exercising or participating are not allowed to participate in such activities or trips. Healthy guests are required to take all reasonable precautions for their own safety. If they do engage in any kind of physical activity or trips, HOMILY assumes no liability for potential accidents or injuries.
Private dining
To make guests’ stay unique, a private dining experience is available through external contractors, upon request. Guests who suffer from allergies or other health issues, must inform HOMILY in writing, at the time the private dining order is given, so that the chef is properly informed. The external contractor is the sole liable for the food served. HOMILY bears no liability.
6. VIDEO SURVEILLANCE
Whoth respect to the GDPR legislation, HOMILY may choose to enforce a CCTV closed-circuit surveillance system in the premises for the safety of the guests, personnel and HOMILY property. Surveillance records may be kept for up to 15 days for security purposes or up to 30 days in case of accident report.
7. DAMAGES
Guests must take all reasonable precautions to avoid damage or interference with any property belonging to HOMILY. Guests are liable for all inventory losses and damages caused by misuse, carelessness or negligence. Guests are requested to bring any damages to the residences’ property to HOMILY’s immediate attention by notifying personnel.
HOMILY may charge a deposit of up to ½ of the total rate paid (or to be paid) by the guest to cover damages to the residence. Upon check-out HOMILY shall either return the sum within 15 days to the guest (via the credit/debit card) or may elect to counterbalance it for charges arising from the use of the residence or contracted services.
If the above mentioned charge has not taken place, malicious, wilful, or negligent damage or interference HOMILY property will be regarded as a breach of the present Terms and Conditions and HOMILY reserves the right to terminate the guest’s stay, withhold the deposit and / or charge the credit card on file for the restitution of the damages. The charge will be the full replacement amount of the damaged/ missing item, including any carriage charges. Should the fact that the item is damaged/missing come to light after the guest has departed, HOMILY reserves the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
For any damage caused to property owned by other guests, or personnel, HOMILY reserves the right to seek damages if it is forced to restitute them. HOMILY will contact the guest to recover the costs for any repair, replacement or specialist cleaning necessary.
8. GUEST GRIEVANCE RESOLUTION
For any Grievance that arises during their stay, guests ought to reach out to personnel to resolve their grievance. If the grievance is not resolved, then guests have the right to fill out a written Grievance Report and send it to the manager electronically with the Subject: “Grievance Report- (Surname, Name)” to the following email address [email protected] If the above mentioned procedure is not followed, any grievances that are reported after the checkout date shall not be recognized as such by HOMILY.
9. GENERAL LIABILITY
Disclaimer: HOMILY and its vicarious agents shall, in accordance with statutory provisions, be liable for damages towards the guest arising only from willful or grossly negligent behavior. The same shall apply to damages to life or health resulting from negligence. In cases of property and financial damages caused by negligence, HOMILY and its vicarious agents shall only be liable if and when a fundamental contractual obligation been breached, however such liability shall be limited to foreseeable and contractually typical damages when the contract was entered into force. Should any faults or shortcomings arise in the services provided in the
residences, HOMILY will make every effort to correct this if the customer has brought these to its attention or made his objections promptly known. The guest is obliged to make reasonable effort to rectify any fault or minimize any possible loss or damage, and to bring any faults or damage immediately to HOMILY’s attention.
If HOMILY does not insist on strict performance of the Terms and Conditions or if HOMILY does not exercise or delays to exercise any rights or remedies available, this will not constitute a waiver of such rights and remedies or a modification of the Terms and Conditions.
Neither party will be liable to the other party in the event of a breach of its obligations resulting from an event of Force Majeure. It is expressly agreed that Force Majeure suspends, for the parties, the execution of their reciprocal obligations and that each party shall bear the burden of the resulting costs.
10. INTELLECTUAL PROPERTY
Trademarks / Material
HOMILY has trademark protection for registered or unregistered trademarks. Downloading, copying or otherwise using any material found on HOMILY’s website is permitted only for private use and limited to the sole purpose of making a reservation/booking. The content set out in HOMILY’s website and/or in any leaflet or other advertising material made available by HOMILY, may not be copied, reproduced, published, distributed, downloaded, changed, amended, reused, reposted or otherwise used in any form for any other purpose without the prior, express, written consent of HOMILY.
Photography Policy
Any images clicked at the residences or taken from the website or social media account of HOMILY may only be used for personal and non-commercial use. The use of these images for business purposes including, but not limited to, publicity materials, websites, books, newspapers and magazines must be approved by HOMILY.
Guests feedback on websites or social media
Comments or suggestions made by guests with regard to the residences, the services provided or the website are owned by HOMILY and can be used by HOMILY without restriction for any purpose whatsoever, commercial or otherwise, without compensation or attribution to the guest. Any content uploaded by guests to the web or social media or information posted with reference to HOMILY is considered non-confidential and non-proprietary. HOMILY has the right to use, copy, distribute and disclose to third parties any such content or information for any purpose. Anyway, views expressed by guests on websites or social media do not represent HOMILY’s views or values. Guests are solely responsible for any communication or posts made by them. HOMILY is not responsible for the consequences of any post (including without limitation of any actions taken against guests by any person). HOMILY has the right to
monitor, censor, edit, remove or prohibit the uploading of any content or posting of information if such content or information does not comply with HOMILY policies or is otherwise inappropriate, but is not responsible for screening or monitoring any posts made to any social media platform by guests.
11. APPLICABLE LAW & JURISDICTION
Laws of Greece and relevant EU Legislation are to be applied for the present Terms and Conditions. For any disputes arising out of these Terms and Conditions in connection with their total or partial validity, execution, compliance or resolution, competent courts shall be the Courts of Athens, Greece.